
ethan masters is a 16-year-old high school junior at prospect high school, il. he’s focused on finding a college that aligns with his academic strengths and personal goals. ethan values clear guidance in his college search and wants a tool that can simplify the overwhelming amount of information, helping him make confident decisions about his future.
INFORMATION ARCHITECTURE
EMPATHY MAP
The empathy map for Ethan Masters provides a comprehensive understanding of his thoughts, feelings, and behaviors as a high school junior navigating the college application process. It highlights his concerns about balancing academic requirements, extracurricular activities, and financial challenges. Ethan is motivated to achieve his goals, but he feels overwhelmed by the vast amount of information and the pressure to make his application stand out. His gains include a sense of accomplishment when securing scholarships and getting into his preferred college, which validates his hard work and dedication. This empathy map helped guide the development of a user-centered experience for the Legend app, focusing on addressing his specific pains and enhancing his journey toward college success.
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